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The steppingstone to ITIL®
You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few processes, and ITIL® sadly becomes associated with only the operations part of the organization.
In TRIM: The Rational IT Model, we have picked the lifecycle pieces that must exist, and simplified them to a level that all organizations easily can adopt. We added some functions to more natural link to the existing organization, and based the whole model on purpose and responsibility. The result is an organization where all employees knows what they must do, and why. And in the end the processes will be a help, instead of something forced upon them.
In this way, TRIM will simplify your organizations adoption of all lifecycle phases, and when the basic level of service management is in place, you will be ready to evolve, and focus on more specific areas of improvement.
TRIM is complementary to ITIL®
You still need ITIL® Foundation for a basic understanding of service management and ITIL® TRIM helps you specifically with what should be done to reach the basics of service management, while ITIL® Practitioner describes how to do it.
TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the experience of more than fifteen years of IT Service Management implementations, and describes the foundations and mechanisms of IT Service Management in such a way that it fits all sizes of organizations.
TRIM is a complete model for IT service delivery based on the ITIL® framework that has been simplified and scaled down to a level that all organizations can handle. The model includes all the processes, roles, templates and procedures that you need to implement IT Service Management as a working and efficient production of IT services that provide value to your organization. In addition to all the documents, the concept of the model is based on a holistic view with functions, escalation paths and governance of the organization, making it easy to get your entire organization, including suppliers, to work together. The model is easy to understand and to implement. It can be used as the basis for an ISO / IEC 20000 certification.
This means that organizations that have decided to adopt ITIL as a source of best practice still can get benefit from using TRIM as a reference model, without changing the aim for ITIL or ISO/IEC20000.
The difference is that ITIL is a framework of best practices, while TRIM is a reference model designed to be a guidance in connecting roles and organizational parts to functions and processes so that it becomes clearer how everything is connected in the delivery of IT services. Since the model is complete, managers and consultants can use this book to get a basic understanding for the mechanisms in delivering IT services and as criteria for gap analyses.
TRIM is community driven by its members, whose experience will contribute to the future development of the model. The members also consist of tool vendors, course providers and consultants who have developed a wide range of TRIM specific tool configurations, cloud services, courses and workshops to make it easier for organizations to adopt the model
Want to know more?
Titel: TRIM:The Rational IT Model
ISBN: 978 94 018 0052 5
Author: Pelle Råstock
VHP offers two book publications on ITIL 2011 Edition, both are endorsed by AXELOS:
– IT Service Management Based on ITIL® 2011 Edition, available in English and Dutch
– ITIL® 2011 Edition – A Pocket Guide, available in English, German and Dutch
Title: IT Service Management Based on ITIL® 2011 Edition
Author: Pierre Bernard
ISBN: 9789401800174
Price: € 34,95 (VAT excl.)
Order your hardcopy at:
www.VanHaren.net
www.VanHaren.us (US)
www.amazon.com
www.bol.com (netherlands)
ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved