Zdenek Kvapil, Q4IT Zdenek Kvapil, Q4IT In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his IT department. My approach was very traditional and based on a process maturity assessment of the key ITSM processes measured on a scale of …
Zaltbommel, the Netherlands – 12 October 2017. Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the International Foundation for Digital Competences (IFDC) launches VeriSM™, a new …
IFDC launches VeriSM™ – Service Management for the Digital Age. Read More »
How did VeriSM™ get defined and built? There is a wide need for relevant training and certification in the Service Management area, based upon market feedback. The not-for-profit IFDC (International Foundation for Digital Competences) was established to combine strengths in partnership, and to create one accepted standard in the market as opposed to fragmentation. An …
VeriSM™ Webinar – Service Management for the Digital Age Read More »
Title / Current version VeriSM tm The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing …
The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing characteristic of the organization. …
Author: Brian Johnson 1. Information and technology Information is the DNA of the enterprise, how it is recorded, secured, retrieved, changed, etcetera. And IT is, for the most part the engine for those actions. But there is also a school of thought stating that information strategies are part of IT technology strategies. Try telling your …
Though often criticized, government bodies are enthusiastic about managing programmes and projects, particularly those that impact the business of their department or ministry. Oversight is prescribed at executive level (often through initial use of good practices such as Gateway reviews and appointment of a Senior Responsible Officer (SRO). A steering committee is a body that …
ToR for Structural bodies for managing information services development Read More »
Author: Brian Johnson This Whitepaper will largely focus on Business Change Management, as defined in Managing Successful Programmes (MSP®) published by The Stationery Office and how programmatic Change differs from Improvement as discussed in BiSL® Next. Programmatic change is consistent with BiSL Next because it is a good practice in its own right and is …
Author: Brian Johnson This whitepaper does not attempt to cover the A to Z of methods, frameworks and standards that can be used in combination with BiSL® Next (or with any of the frameworks included here). It is a brief summary of some of the more popular and widely used frameworks that have an impact …
Scrum is a simple framework for complex product delivery. Scrum has been around for a while. It was officially introduced to the general public in 1995. Since then, as more and more people, teams and organizations started using Scrum, Scrum became the most adopted method for agile product delivery. At the same time, Scrum grew …
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