Is Agile Faster? The word “agile” implies that these methods are faster. While it is very difficult to confirm or reject this hypothesis, there are two main reasons that help with the “speed” of Agile projects: Changes: applying changes in the middle of a Predictive project takes more time and effort than in an Agile …
Is Agile Faster and is It Only for IT Projects? – Out of the Agile Scrum Handbook Read More »
[vc_row][vc_column][vc_column_text]If your goal is to learn something that can benefit you in your projects, you should consider two crucial things that are misunderstood most of the time: What you may often hear is “Agile is a mindset”. The fact is that Agile needs a mindset, like everything else, but it’s not correct to say that …
Agility Concept, a Project lifecycle – out of the Agile Scrum Hanbook Read More »
Introduction The field of service management is changing rapidly as the industry shifts towards digital transformation, the evolution of new management practices and the ‘commoditization of IT’. Service management needs to be ubiquitous. Organizations of every type require a flexible approach to service management in which all service provider capabilities work together. It is for …
[vc_row][vc_column][vc_column_text]Agile is usually advertised as the new thing. The use of the term Agile to refer to Adaptive lifecycles is certainly new, but what about the lifecycle itself? I don’t know about you, but I have a hard time imagining a long history of human beings with many projects and programs that have been done …
Is Agile New? Agile Manifesto allocated – out of the Agile Scrum Handbook Read More »
To ‘know’ and ‘to know’… “To know, is to know that you know nothing, that is the meaning of true knowledge” rightly said by Socrates. Practical knowledge and theoretical knowledge are both important phases of learning and both of these can happily be gained from reading the Service Integration and Management (SIAM) Professional Body of …
Practically speaking… To ‘know’ and ‘to know’… About gained knowledge from SIAM Read More »
Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity in the ‘real world’ can make it challenging …
Basics – Information gaps, assumptions, misunderstandings, interpretations, personal biases, and social and environmental influences. In today’s complex working environments, the scope for misalignment between people in teams is immense and the implications are vast. When it comes to project execution, misalignment between people leads to poor quality decisions and actions, wasted time and money, frustration and …
Mirror Mirror – a social alignment process for effective project execution. Read More »
De basisbegrippen Elke organisatie is een serviceleverancier in de huidige economie. Zelfs organisaties die producten verkopen, voegen er serviceverlening aan toe. Denk aan banken, verzekeringen, publieke diensten, maar ook aan de talloze webshops waar de serviceverlening de onderscheidende factor is. Hoe kunnen we deze serviceverlening het beste beheersen en de klanten tevreden houden? De …
VeriSM™ – Een servicemanagement aanpak voor het digitale tijdperk Read More »
De basisbegrippen Elke organisatie is een serviceleverancier in de huidige economie. Zelfs organisaties die producten verkopen, voegen er serviceverlening aan toe. Denk aan banken, verzekeringen, publieke diensten, maar ook aan de talloze webshops waar de serviceverlening de onderscheidende factor is. Hoe kunnen we deze serviceverlening het beste beheersen en de klanten tevreden houden? De …
VeriSM™ – Een servicemanagement aanpak voor het digitale tijdperk Read More »
Zdenek Kvapil, Q4IT Zdenek Kvapil, Q4IT In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his IT department. My approach was very traditional and based on a process maturity assessment of the key ITSM processes measured on a scale of …
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