This Blog Post is set out to give you an update on the ITIL 2011 Update: An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update. Introduction In July 2007, the ITIL® management framework was comprehensively …
ITIL 2011 Update, Changes, Examinations and Opinions Read More »
Karen’s comment: One of the testimonials on the back of this book says “at last a practical independent hands on guide to design, develop, maintain and almost universal service catalog!” That about sums it up. I love this book. Anyone who is working in (or about to work in) the area of service portfolio management …
Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member Read More »
Karen’s comment: One of the testimonials on the back of this book says “at last a practical independent hands on guide to design, develop, maintain and almost universal service catalog!” That about sums it up. I love this book. Anyone who is working in (or about to work in) the area of service portfolio management …
Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member Read More »
The priSM ® institute approves ASL and BiSL June 15, 2011 Van Haren Publishing The priSM Institute® has approved the Business Information Management Foundation (BiSLF) certificate as well as the Application Management Foundation (ASLF) certificate as part of the priSM® program, a comprehensive program for professional recognition and development in the IT Service Management (ITSM) industry. …
The priSM ® institute approves ASL and BiSL June 15, 2011 Van Haren Publishing The priSM Institute® has approved the Business Information Management Foundation (BiSLF) certificate as well as the Application Management Foundation (ASLF) certificate as part of the priSM® program, a comprehensive program for professional recognition and development in the IT Service Management (ITSM) industry. …
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