ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011 If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management processes and functions of the new ITIL version (2011 Edition)”? What do you prefer: the complete ITIL 2000+ pages manuals OR a quick, portable reference …
Met IT Service-portfoliomanagement (ITS-PM ) wordt het bekende begrip ‘portfoliomanagement’ toegepast op IT-services. Als tactisch en strategisch proces heeft portfoliomanagement tot doel het maximale resultaat te behalen met de portfolio van IT-services. Een resultaat dat ten goede moet komen aan de afnemers van de IT-diensten die er uiteindelijk een waardeoordeel over vellen. Aldus is IT …
Wat is IT Service-portfoliomanagement – in 3 minutes Read More »
Met IT Service-portfoliomanagement (ITS-PM ) wordt het bekende begrip ‘portfoliomanagement’ toegepast op IT-services. Als tactisch en strategisch proces heeft portfoliomanagement tot doel het maximale resultaat te behalen met de portfolio van IT-services. Een resultaat dat ten goede moet komen aan de afnemers van de IT-diensten die er uiteindelijk een waardeoordeel over vellen. Aldus is IT …
Wat is IT Service-portfoliomanagement – in 3 minutes Read More »
Book review – Metrics for Service Management Designing for ITIL by Peter Brooks – Review by Alexander Kist The very nature of Best Practice guidance is that people like Peter Brooks publish materials such as the book discussed here, into the Body of Knowledge. Allegedly by command of her (British) Majesty’s Government, through its agency …
Book review – Metrics for Service Management Designing for ITIL by Peter Brooks – Review by Alexander Kist The very nature of Best Practice guidance is that people like Peter Brooks publish materials such as the book discussed here, into the Body of Knowledge. Allegedly by command of her (British) Majesty’s Government, through its agency …
ITIL’s missing piece… Metrics Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary Service Management is driven by Governance …
ITIL’s missing piece… Metrics Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary Service Management is driven by Governance …
Where ITIL V3 and TOGAF® meet This blog post is taken from the free White paper TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper by Tom van Sante and Jeroen Ermers, Getronics Consulting This post is specifically looking at the overlap between ITIL and TOGAF. Until the latest versions of both frameworks were published, neither …
Where ITIL V3 and TOGAF® meet This blog post is taken from the free White paper TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper by Tom van Sante and Jeroen Ermers, Getronics Consulting This post is specifically looking at the overlap between ITIL and TOGAF. Until the latest versions of both frameworks were published, neither …
This Blog Post is set out to give you an update on the ITIL 2011 Update: An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update. Introduction In July 2007, the ITIL® management framework was comprehensively …
ITIL 2011 Update, Changes, Examinations and Opinions Read More »
EN 
NL 