The ISM Method®, a proven standard for successful and compact IT service management. Every IT department works with the same basic processes, and still everyone is writing their own processes. Service Level Agreements are made, incidents are solved, changes executed and systems are operated. ITIL® gave us a great reference model and told us to …
See the vlog Your Service Automation journey starts here ! My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my fi rst day at work I recall being quite intimidated by the fl ashing lights and low hum of the expensive equipment …
See the vlog Your Service Automation journey starts here ! My career in IT began in 1975. It was an entry level position in the IT Department of a large heavy engineering company. On my fi rst day at work I recall being quite intimidated by the fl ashing lights and low hum of the expensive equipment …
The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few processes, and ITIL® sadly becomes associated with only the operations part of the organization. In TRIM: The Rational IT Model, we have picked the lifecycle …
The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few processes, and ITIL® sadly becomes associated with only the operations part of the organization. In TRIM: The Rational IT Model, we have picked the lifecycle …
The basics: ITIL® is the most widely accepted approach to IT service management in the world; it focuses on aligning IT services with the needs of the business. Target audience: IT service providers and IT professionals in a wide range of roles Summary: ITIL was created in the 1980s by the UK government’s CCTA (Central …
Almost every IT-organization uses ITILÒ as a source of best practice for IT service management. But few suceed in reaching an integral solution. It is obvious that a Service Desk and some operational processes are set up as a the first step, but the smooth machinery in IT operations and the tight connection to strategy …
TRIM:The Rational IT Model – How to use IT Service Management Read More »
”Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility and speed.” Gartner IT glossary For instance – an ERP system is usually considered …
SIAM is the key competence to support Bimodal IT Read More »
In de afgelopen periode hebben mij veel vragen bereikt over Lean IT. De strekking hiervan is eigenlijk steeds dezelfde: oh, dat klinkt weer als de zoveelste IT-ontwikkeling! Niets is minder waar: met het begrip IT, in relatie tot Lean IT, wordt zowel het IV-domein als het IT-domein bedoeld, oftewel hetgeen specifiek is gericht op bedrijfsinformatie …
Lean IT is véél meer dan een nieuw speeltje binnen IT. Read More »
SIAM (Service Integration and Management) is a hot topic of discussion at many IT Service Management conferences and events. The new Van Haren Publishing book on this subject, SIAM: Principles and Practices for Service Integration and Management, was launched at the itSMF UK conference in London recently. SIAM ITSM Podcast As part of the launch the …
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