Van Haren Publishing | Corporate

IT Service Management

The ArchiMate® 3.1 Specification in 3 minutes

The ArchiMate® 3.1 Specification in 3 minutes Introduction The ArchiMate® 3.1 Specification, a standard of The Open Group, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among business domains in …

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CATS CM® 4.0 – in 3 minutes

CATS CM® 4.0 – in 3 minutes This blog gives a short insight into the book describing the new version 4.0 of CATS that will be published in 2020: CATS CM® 4.0, Successful Contract Management for customers and suppliers. CATS CM is a proven, proactive, methodical approach to Contract Management, with clear practical advise on …

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Introduction to Blockchain Technology

Blockchain technology in 3 minutes Buzz words like ‘bitcoin’, ‘blockchain’, and ‘cryptocurrency’ are everywhere. Blockchain has begun to reshape business models across many sectors. Blockchain innovation has started to impact government infrastructure, citizenship, voting, and health. Smaller countries with more cohesive power have already taken dramatic steps to decentralize their infrastructure and systems. The world …

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Labore et Constantia

It takes effort and energy to start with data management One of the best museums in the world is Plantin Moretusin the city center of Antwerp, Belgium. The museum focusses on the work of C. Plantin, and J. Moretus who opened the doors of their famous printing business as early as 1555. They are famous for …

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Introduction to Data Management

By: Bas van Gils (partner at Strategy Alliance) It is often said that `data is the new oil’. It is hard to figure out with any certainty who wrote about this metaphor first. A cursory search on Google suggests it was used originally in an article by The Economist in 2017, with many authors following …

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ITIL 4 – En 3 minutos (Spanish)

Introducción ITIL® ha constituido la guía principal para la gestión de servicios de TI durante las últimas tres décadas, y ha sido aceptada en todo el mundo por una amplia comunidad de profesionales.  ITIL® se centra en alinear los servicios de TI con las necesidades del negocio y está respaldado por servicios de calidad de …

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ITIL®4 – in 3 minuten NL

Figuur 1. Het ITIL-servicewaardesysteem Introductie ITIL® is op het gebied van IT-servicemanagement de afgelopen drie decennia de wereldwijd geaccepteerde leidraad geweest voor een grote community van IT-professionals. ITIL focust op het afstemmen van IT-services op de behoeften van de business en wordt ondersteund door kwaliteitsproducten en -services van een breed scala aan aanbieders, waaronder exameninstituten, …

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ITIL 4 – in 3 minutes

Introduction ITIL® has been the leading guidance for IT Service Management in the last three decades, and it has been accepted all over the world by a vast community of practitioners. ITIL focuses on aligning IT services with the needs of the business and is supported by quality services from a wide range of providers including examination …

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Stand up for Service Management!

«Stand up and fight» sang Francis Rossi 1986, der Frontmann der Status Quo! Status Quo erleben wir, so mein Eindruck, in der heilen ITSM Welt. Wir sprechen etwas von Agil, auch über ITIL® 4 und rühmen uns dabei, dass wir jetzt den Service Desk mit neuen Tools ausgestattet haben.   Ebenfalls scheinen wir die Digitalisierung …

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