Introduction The field of service management is changing rapidly as the industry shifts towards digital transformation, the evolution of new management practices and the ‘commoditization of IT’. Service management needs to be ubiquitous. Organizations of every type require a flexible approach to service management in which all service provider capabilities work together. It is for …
[vc_row][vc_column][vc_column_text]Agile is usually advertised as the new thing. The use of the term Agile to refer to Adaptive lifecycles is certainly new, but what about the lifecycle itself? I don’t know about you, but I have a hard time imagining a long history of human beings with many projects and programs that have been done …
Is Agile New? Agile Manifesto allocated – out of the Agile Scrum Handbook Read More »
Introductie Sinds 1982 geeft de (voorheen: Ngi) functierapporten uit met een standaard voor informaticafuncties. Het laatste rapport (Taken, Functies, Rollen en Competenties in de Informatica) dateert van 2001. Sindsdien zijn er vele ontwikkelingen in het informaticavakgebied manifest geworden, hetgeen zijn weerslag heeft op de taken en de competenties van informatici. Het nieuwste rapport ‘Werken in …
To ‘know’ and ‘to know’… “To know, is to know that you know nothing, that is the meaning of true knowledge” rightly said by Socrates. Practical knowledge and theoretical knowledge are both important phases of learning and both of these can happily be gained from reading the Service Integration and Management (SIAM) Professional Body of …
Practically speaking… To ‘know’ and ‘to know’… About gained knowledge from SIAM Read More »
Service Integration and Management (SIAM) is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives. It sounds simple enough on paper, but the complexity in the ‘real world’ can make it challenging …
Introduction The digital world as we know it is changing fast. The traditional role of IT as service provider is evolving to one of service broker. IT is moving up and out of the traditional data centre. Digital transformation, Cloud Computing, Virtualization, Blockchain, Artificial Intelligence and advanced practices such as DevOps, Lean and Agile are …
Creating Order Out Of Digital Transformation Chaos With VeriSM Read More »
Introduction VeriSM includes SAM Software Asset Management is the right blend of people, systems and processes required to manage your software and software-related assets throughout their entire lifecycle – to an agreed scope. To that end, we have sought to highlight the basics of SAM, and how inserting a pinch of SAM common sense at the …
VeriSM includes SAM (software asset management) which is a service – not a process Read More »
O Básico modelo VeriSM No momento, cada organização também é um provedor de serviços. Mesmo as organizações que vendem produtos normalmente os complementam com serviços adicionais. Pense em carros, roupas e outros produtos artesanais, ou mesmo a miríade de lojas online onde o produto é o produto físico complementado por um serviço. Como podemos entregar nossos serviços de …
O Modelo VeriSM ™ em 3 minutos – Brazilian Portuguese Read More »
A Paper by: Andrew Josey, The Open Group April 2018 Copyright © 2018, The Open Group Introduction to the TOGAF® Standard The TOGAF standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world’s leading organizations to improve business efficiency. Put simply, it is a standard approach …
Basics – Information gaps, assumptions, misunderstandings, interpretations, personal biases, and social and environmental influences. In today’s complex working environments, the scope for misalignment between people in teams is immense and the implications are vast. When it comes to project execution, misalignment between people leads to poor quality decisions and actions, wasted time and money, frustration and …
Mirror Mirror – a social alignment process for effective project execution. Read More »
EN 
NL 