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The Open Group Releases Guide – Cloud Computing for Business

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Leading Global IT Standards Organization Introduces New Book Providing Guidance and Best Practices for Enterprises to Maximize ROI from Cloud Computing The Open Group have announced the immediate availability of its new book, Cloud Computing for Business, which takes an in-depth look at Cloud Computing and how enterprises can derive the greatest business benefit from its …

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Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member

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Karen’s comment: One of the testimonials on the back of this book says “at last a practical independent hands on guide to design, develop, maintain and almost universal service catalog!” That about sums it up. I love this book. Anyone who is working in (or about to work in) the area of service portfolio management …

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Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member

Leave a Comment / IT & IT Management, IT Service Management / By

Karen’s comment: One of the testimonials on the back of this book says “at last a practical independent hands on guide to design, develop, maintain and almost universal service catalog!” That about sums it up. I love this book. Anyone who is working in (or about to work in) the area of service portfolio management …

Review of Service Catalog, by Karen Ferris, itSMF Australia Board Member Read More »

The priSM ® institute approves ASL and BiSL

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The priSM ® institute approves ASL and BiSL June 15, 2011 Van Haren Publishing The priSM Institute® has approved the Business Information Management Foundation (BiSLF) certificate as well as the Application Management Foundation (ASLF) certificate as part of the priSM® program, a comprehensive program for professional recognition and development in the IT Service Management (ITSM) industry. …

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The priSM ® institute approves ASL and BiSL

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The priSM ® institute approves ASL and BiSL June 15, 2011 Van Haren Publishing The priSM Institute® has approved the Business Information Management Foundation (BiSLF) certificate as well as the Application Management Foundation (ASLF) certificate as part of the priSM® program, a comprehensive program for professional recognition and development in the IT Service Management (ITSM) industry. …

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