ITIL’s missing piece… Metrics Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary Service Management is driven by Governance …
Title/definition: Agile software development approach The basics: Agile software development is set of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Summary: Incremental software development methods have been traced back to 1957. ”Lightweight’ software development methods evolved in the mid-1990s as a reaction …
Title/definition: Agile software development approach The basics: Agile software development is set of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Summary: Incremental software development methods have been traced back to 1957. ”Lightweight’ software development methods evolved in the mid-1990s as a reaction …
Where ITIL V3 and TOGAF® meet This blog post is taken from the free White paper TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper by Tom van Sante and Jeroen Ermers, Getronics Consulting This post is specifically looking at the overlap between ITIL and TOGAF. Until the latest versions of both frameworks were published, neither …
Where ITIL V3 and TOGAF® meet This blog post is taken from the free White paper TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper by Tom van Sante and Jeroen Ermers, Getronics Consulting This post is specifically looking at the overlap between ITIL and TOGAF. Until the latest versions of both frameworks were published, neither …
This Blog Post is set out to give you an update on the ITIL 2011 Update: An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update. Introduction In July 2007, the ITIL® management framework was comprehensively …
ITIL 2011 Update, Changes, Examinations and Opinions Read More »
This Blog Post is set out to give you an update on the ITIL 2011 Update: An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update. Introduction In July 2007, the ITIL® management framework was comprehensively …
ITIL 2011 Update, Changes, Examinations and Opinions Read More »
In order for a business to embrace new technology, one must first understand what it is embracing. Cloud computing is defined by several essential characteristics: While Cloud Computing has been a major topic of interest and excitement in the IT world for several years now, many businesses are still only just befitting to understand what it might mean for them …
Key practical differences between traditional computing environments and Cloud Computing Read More »
In order for a business to embrace new technology, one must first understand what it is embracing. Cloud computing is defined by several essential characteristics: While Cloud Computing has been a major topic of interest and excitement in the IT world for several years now, many businesses are still only just befitting to understand what it might mean for them …
Key practical differences between traditional computing environments and Cloud Computing Read More »
Leading Global IT Standards Organization Introduces New Book Providing Guidance and Best Practices for Enterprises to Maximize ROI from Cloud Computing The Open Group have announced the immediate availability of its new book, Cloud Computing for Business, which takes an in-depth look at Cloud Computing and how enterprises can derive the greatest business benefit from its …
The Open Group Releases Guide – Cloud Computing for Business Read More »
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