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IT & IT Management

ISO/IEC 27000 for information security management – in 3 minutes

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Title/definition ISO/IEC 27000: Information security The basics: ISO / IEC 27000 is a series of information security standards developed and published by ISO and IEC; these standards provide a globally recognized framework for best practice in information security management. Summary: ISO/IEC 27000 is owned by the International Standards Organization (ISO) and the International Electrotechnical Commission …

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ISO/IEC 15504 for process assesment – in 3 minutes

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ISO/IEC 15504 Title/definition: ISO/IEC 15504 (SPICE) The basics: ISO/IEC 15504 Information technology — Process assessment, also known as SPICE (Software Process Improvement and Capability DEtermination) describes a generic framework for process assessment. Summary: A working group was formed in 1993 to draft the international standard and used the acronym SPICE: Software Process Improvement and Capability …

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ISO/IEC 15504 for process assesment – in 3 minutes

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ISO/IEC 15504 Title/definition: ISO/IEC 15504 (SPICE) The basics: ISO/IEC 15504 Information technology — Process assessment, also known as SPICE (Software Process Improvement and Capability DEtermination) describes a generic framework for process assessment. Summary: A working group was formed in 1993 to draft the international standard and used the acronym SPICE: Software Process Improvement and Capability …

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ISO 14000 for environmental management – in 3 minutes

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ISO 14000: Title/definition: ISO 14000: Environmental management The basics: The ISO 14000 family addresses “Environmental management”: what the organization does to minimize harmful effects on the environment caused by its activities, 
and to  achieve continual improvement of its environmental performance. Summary: ISO 14000 is owned and maintained by ISO (International Organization for Standardization). It is a series of …

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ISO 14000 for environmental management – in 3 minutes

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ISO 14000: Title/definition: ISO 14000: Environmental management The basics: The ISO 14000 family addresses “Environmental management”: what the organization does to minimize harmful effects on the environment caused by its activities, 
and to  achieve continual improvement of its environmental performance. Summary: ISO 14000 is owned and maintained by ISO (International Organization for Standardization). It is a series of …

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ISO 9000 / 9001 – in 3 minutes

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ISO 9000/9001: Quality management The basics: The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards. Summary: ISO 9000/9001, owned and maintained by the International Standards Organization (ISO) was first published in 1987, based on …

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ISO 9000 / 9001 – in 3 minutes

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ISO 9000/9001: Quality management The basics: The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards. Summary: ISO 9000/9001, owned and maintained by the International Standards Organization (ISO) was first published in 1987, based on …

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The IT Factory

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The IT Factory Supply Chain Management for IT Infrastructure Services: Using the SCOR Model. The IT Factory IT infrastructure services, Adaptive Infrastructures, Utility Computing Infrastructures, Platforms as a Service, Service Oriented Infrastructures, Cloud Computing Infrastructures, Infrastructures as a Service, Real-Time Infrastructures, On-Demand Computing, Grid Computing…Supply Chain Management …. Are all trends that can be found …

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The IT Factory

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The IT Factory Supply Chain Management for IT Infrastructure Services: Using the SCOR Model. The IT Factory IT infrastructure services, Adaptive Infrastructures, Utility Computing Infrastructures, Platforms as a Service, Service Oriented Infrastructures, Cloud Computing Infrastructures, Infrastructures as a Service, Real-Time Infrastructures, On-Demand Computing, Grid Computing…Supply Chain Management …. Are all trends that can be found …

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ITIL’s missing piece… Metrics

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ITIL’s missing piece… Metrics   Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary   Service Management is driven by Governance …

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