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IT & IT Management

Amsterdam Information Management Model (AIM) – in 3 minutes

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Title/definition: Amsterdam Information Management Model (AIM) The basics: The Amsterdam framework for information management provides a mapping of the relationships between organization and information. Summary: The Amsterdam Framework for Information Management was developed in at the University of Amsterdam (Contouren van een generiek model voor informatiemanagement, 1997). It can be used as a tool for positioning …

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Balanced Scorecard in 3 minutes

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Title/definition method Balanced Scorecard The basics The Balanced Scorecard is a strategic planning and management framework that is used to “to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals”.(source: Balanced Scorecard Institute) Summary The Balanced Scorecard was originated by Drs. …

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Balanced Scorecard in 3 minutes

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Title/definition method Balanced Scorecard The basics The Balanced Scorecard is a strategic planning and management framework that is used to “to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals”.(source: Balanced Scorecard Institute) Summary The Balanced Scorecard was originated by Drs. …

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Wat is IT Service-portfoliomanagement – in 3 minutes

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Met IT Service-portfoliomanagement (ITS-PM ) wordt het bekende begrip ‘portfoliomanagement’ toegepast op IT-services. Als tactisch en strategisch proces heeft portfoliomanagement tot doel het maximale resultaat te behalen met de portfolio van IT-services. Een resultaat dat ten goede moet komen aan de afnemers van de IT-diensten die er uiteindelijk een waardeoordeel over vellen. Aldus is IT …

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Wat is IT Service-portfoliomanagement – in 3 minutes

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Met IT Service-portfoliomanagement (ITS-PM ) wordt het bekende begrip ‘portfoliomanagement’ toegepast op IT-services. Als tactisch en strategisch proces heeft portfoliomanagement tot doel het maximale resultaat te behalen met de portfolio van IT-services. Een resultaat dat ten goede moet komen aan de afnemers van de IT-diensten die er uiteindelijk een waardeoordeel over vellen. Aldus is IT …

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Metrics for Service Management in 3 minutes

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Book review – Metrics for Service Management Designing for ITIL by Peter Brooks – Review by Alexander Kist The very nature of Best Practice guidance is that people like Peter Brooks publish materials such as the book discussed here, into the Body of Knowledge.  Allegedly by command of her (British) Majesty’s Government, through its agency …

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Metrics for Service Management in 3 minutes

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Book review – Metrics for Service Management Designing for ITIL by Peter Brooks – Review by Alexander Kist The very nature of Best Practice guidance is that people like Peter Brooks publish materials such as the book discussed here, into the Body of Knowledge.  Allegedly by command of her (British) Majesty’s Government, through its agency …

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The Demand Supply Governance Framework

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Authors: Jork Lousberg Marco van der Haar Menzo Meijer  This title looks at the key frictions of encouraging IT Supply to meet Business Demand. By encouraging a pro-active approach this title suggests that IT departments can dramatically improve their profile and their services to the organization It describes an established framework with a key set …

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The Demand Supply Governance Framework

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Authors: Jork Lousberg Marco van der Haar Menzo Meijer  This title looks at the key frictions of encouraging IT Supply to meet Business Demand. By encouraging a pro-active approach this title suggests that IT departments can dramatically improve their profile and their services to the organization It describes an established framework with a key set …

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ISO/IEC 27000 for information security management – in 3 minutes

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Title/definition ISO/IEC 27000: Information security The basics: ISO / IEC 27000 is a series of information security standards developed and published by ISO and IEC; these standards provide a globally recognized framework for best practice in information security management. Summary: ISO/IEC 27000 is owned by the International Standards Organization (ISO) and the International Electrotechnical Commission …

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