Measuring & metrics – all or nothing You can’t manage with metrics – there is much more to management than just numbers. You can’t manage without metrics – if you don’t measure what you are doing, you can’t measure whether you are improving or doing worse. The problem is that the sort of people who …
The not-for-profit ASL BiSL Foundation is forming a Leading Coalition for Information Management (IM Coalition) to help put IM on the IT Service Management landscape. The first organizations to join the coalition are itSMF USA, APMG-International, Capgemini Academy Netherlands, Quint Wellington Redwood, Van Haren Publishing and GamingWorks. Why are we doing this? The ASL BiSL …
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The not-for-profit ASL BiSL Foundation is forming a Leading Coalition for Information Management (IM Coalition) to help put IM on the IT Service Management landscape. The first organizations to join the coalition are itSMF USA, APMG-International, Capgemini Academy Netherlands, Quint Wellington Redwood, Van Haren Publishing and GamingWorks. Why are we doing this? The ASL BiSL …
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Title/definition COBIT® The basics Originally designed for auditors to audit the IT organisation, COBIT 5 (Control Objectives for IT) is about linking business goals to IT objectives (note the linkage here from vision to mission to goals to objectives). COBIT 5 (launched April 2012) provides metrics and maturity models to measure whether or not the …
Title/definition COBIT® The basics Originally designed for auditors to audit the IT organisation, COBIT 5 (Control Objectives for IT) is about linking business goals to IT objectives (note the linkage here from vision to mission to goals to objectives). COBIT 5 (launched April 2012) provides metrics and maturity models to measure whether or not the …
Title/definition ISO/IEC 20000 The basics ISO/IEC 20000-1:2018 is the international standard for service management. It specifies 212 requirements for organizations providing services to establish, implement, maintain and continually improve a service management system. This system is to manage the lifecycle of services, including the planning, design, transition, delivery and improvement of services. These services meet …
ISO/IEC 20000 for IT Service Management – in 3 minutes Read More »
Title/definition ISO/IEC 20000 The basics ISO/IEC 20000-1:2018 is the international standard for service management. It specifies 212 requirements for organizations providing services to establish, implement, maintain and continually improve a service management system. This system is to manage the lifecycle of services, including the planning, design, transition, delivery and improvement of services. These services meet …
ISO/IEC 20000 for IT Service Management – in 3 minutes Read More »
ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011 If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management processes and functions of the new ITIL version (2011 Edition)”? What do you prefer: the complete ITIL 2000+ pages manuals OR a quick, portable reference …
ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011 If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management processes and functions of the new ITIL version (2011 Edition)”? What do you prefer: the complete ITIL 2000+ pages manuals OR a quick, portable reference …
Title/definition: Amsterdam Information Management Model (AIM) The basics: The Amsterdam framework for information management provides a mapping of the relationships between organization and information. Summary: The Amsterdam Framework for Information Management was developed in at the University of Amsterdam (Contouren van een generiek model voor informatiemanagement, 1997). It can be used as a tool for positioning …
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