Service Automation Framework: Part I Section 1 – Welcome to the world of Service Automation – H1: Why Service Automation? 1.1 INTRODUCTION Have you ever wondered why some organizations are successful and others – despite good products and services – never achieve the breakthrough that they so aspire to? What is it that makes ‘exponential’ …
It takes effort and energy to start with data management One of the best museums in the world is Plantin Moretusin the city center of Antwerp, Belgium. The museum focusses on the work of C. Plantin, and J. Moretus who opened the doors of their famous printing business as early as 1555. They are famous for …
Introduction The International Institute of Business Analysis (IIBA) wrote in their recent report that business analysis career growth has an excellent outlook. In this fast-pacing world, organisations seem to look for professionals who enable and manage business change and are able to provide solutions to challenges that organisations face. Who is a business analyst? What are …
The history of ITSM This chapter describes the origin and development of the IT service management (ITSM) discipline. This relatively short history has delivered important knowledge, experience, and insights that will help to further develop ITSM. The most important models that have played a role or that are still important are discussed in this chapter. …
By: Bas van Gils (partner at Strategy Alliance) It is often said that `data is the new oil’. It is hard to figure out with any certainty who wrote about this metaphor first. A cursory search on Google suggests it was used originally in an article by The Economist in 2017, with many authors following …
Introducción ITIL® ha constituido la guía principal para la gestión de servicios de TI durante las últimas tres décadas, y ha sido aceptada en todo el mundo por una amplia comunidad de profesionales. ITIL® se centra en alinear los servicios de TI con las necesidades del negocio y está respaldado por servicios de calidad de …
Wednesday June 19 & Thursday June 20, Jaarbeurs, Utrecht, The Netherlands About Test Automation Days Test Automation Days is a unique conference focused on test automation. This year the main theme was: Test Automation in a Continuous World. In a world where everything needs to be continuous, has Test Automation also evolved into a continuous process: …
Van Haren Publishing and Test Automation Days 2019 in Utrecht Read More »
Introduction ITIL® a été le guide de référence en matière de gestion des services informatiques (ITSM) au cours des trois dernières décennies et a été accepté dans le monde entier par une vaste communauté de praticiens. ITIL vise à aligner les services informatiques sur les besoins des métiers et s’appuie sur des services de qualité …
Succesvolle Enterprise Architecture on-site audit op de TOGAF® 9 training cursus uitgevoerd door eigenaar en certificering autoriteit The Open Group Limited ten aanzien van Vijfhart IT-Opleidingen, 25 maart 2019. Wat is de TOGAF® 9 standaard De TOGAF® 9 standaard, is een standaard van The Open Group en is een framework en bewezen Enterprise Architecture …
Figuur 1. Het ITIL-servicewaardesysteem Introductie ITIL® is op het gebied van IT-servicemanagement de afgelopen drie decennia de wereldwijd geaccepteerde leidraad geweest voor een grote community van IT-professionals. ITIL focust op het afstemmen van IT-services op de behoeften van de business en wordt ondersteund door kwaliteitsproducten en -services van een breed scala aan aanbieders, waaronder exameninstituten, …
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