Van Haren Publishing | Corporate

IT & IT Management

DevOps, de heilige graal? – expert opinion

DevOps Het succes van Agile en DevOps is mooi en onomkeerbaar. Met een zucht van verlichting groeit in een razend tempo het aantal gebruikers. Eindelijk een remedie tegen de jarenlang durende verkramping en vertraging die voortkwam uit de behoefte om alles te willen controleren. Controle in plaats van “in control”. Grip door controle? Gedreven door …

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Basic Principles of Business Service Design

This Whitepaper is for those who wish to understand more about the stakeholder approach to high level Business Service Design. In most respects it relates to the BiSL® Next ‘Governance’ level in terms of providing a ‘design of the design’ prior to getting into requirements gathering. It is an extract from the book ‘Collaborative business …

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Van BiSL® naar BiSL® Next

1. Inleiding                                                                                                                                                        De eerste versie van BiSL is ontwikkeld in 2003 – 2005, inmiddels meer dan tien jaar geleden. In die periode is BiSL gegroeid van een idee van een kleine groep enthousiaste consultants van PinkRoccade naar een publiek domein best practice voor het vakgebied van business informatiemanagement. Er is een grote community in …

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CEO: “Geld maakt niet gelukkig!” – expert opinion

  Waarom de IT niet werkt CEO’s, directeuren, voorzitters van RvB en CIO’s steken jaarlijks vele miljoenen in de IT. Allen herkennen het grote belang van goede IT-ondersteuning voor de bedrijfsvoering. Ze betalen daarom ruimhartig. En wat verwachten ze dan terug voor al dat geld? Heel eenvoudig: dat de onderneming die IT-diensten krijgt, die nodig …

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Using the TOGAF® 9.1 Framework with the ArchiMate® 3.0 Modeling Language

Using the TOGAF® 9.1 Framework with the ArchiMate® 3.0 Modeling Language   A White Paper by: Iver Band, Henk Jonkers, Erik Proper, Dick Quartel, Marc Lankhorst, and Mike Turner Updated for the ArchiMate 3.0 Specification by Ed Walters January 2017   Copyright © 2017, The Open Group The Open Group hereby authorizes you to use this document …

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The ISM method Version 3 – In 3 minutes

 The ISM Method®, a proven standard for successful and compact IT service management. Every IT department works with the same basic processes, and still everyone is writing their own processes. Service Level Agreements are made, incidents are solved, changes executed and systems are operated. ITIL® gave us a great reference model and told us to …

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Experts opinion: Worrying interpretations of Scrum

By Gunther Verheyen Manager – Worrying interpretations of Scrum At an Agile event I attended recently the speaker surveyed the audience about the 9 elements that form Scrum. My suspicion was immediately raised with mentioning of “9”. It only got worse when the speaker came up with: It got me wondering how many misconceptions of Scrum can be …

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Service Integration and Management (SIAM) Foundation BoK – in 3 minutes

Service integration and management (SIAM) is a management approach for environments that include more than one supplier of services. It has evolved over the last decade and is now rapidly growing in popularity. Until recently, if you ask ten people to define SIAM, you’d get ten different answers. It’s one of the interesting things about …

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The Open Group IT4IT™ Standard – in 3 minutes

1 Title/Current Version IT4IT™ Reference Architecture Version 2.1, an Open Group Standard 2 The Basics The Open Group IT4IT Reference Architecture is a standard reference architecture for managing the business of IT. It uses a value chain approach to create a model of the functions that IT performs to help organizations identify the activities that …

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