ITIL’s missing piece… Metrics Title/definition Service Management Metrics: Designing for ITIL® The basics Metrics, including Key Performance Indicators (KPIs) for Critical Success Factors (CSFs), are a vital part of ITIL®. It is important that they are designed well, and understood in the context of Service Management. Summary Service Management is driven by Governance …
PMBOK® Guide Title/definition method: A Guide to the Project Management Body of Knowledge (PMBOK® Guide). The basics: A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is a guide providing a comprehensive set of knowledge, concepts, techniques and skills for the project management profession. Summary of the method: The PMBOK® Guide is a …
PMBOK® Guide Title/definition method: A Guide to the Project Management Body of Knowledge (PMBOK® Guide). The basics: A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is a guide providing a comprehensive set of knowledge, concepts, techniques and skills for the project management profession. Summary of the method: The PMBOK® Guide is a …
Title/definition: Agile software development approach The basics: Agile software development is set of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Summary: Incremental software development methods have been traced back to 1957. ”Lightweight’ software development methods evolved in the mid-1990s as a reaction …
Title/definition: Agile software development approach The basics: Agile software development is set of software development methodologies based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Summary: Incremental software development methods have been traced back to 1957. ”Lightweight’ software development methods evolved in the mid-1990s as a reaction …
Where ITIL V3 and TOGAF® meet This blog post is taken from the free White paper TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper by Tom van Sante and Jeroen Ermers, Getronics Consulting This post is specifically looking at the overlap between ITIL and TOGAF. Until the latest versions of both frameworks were published, neither …
Where ITIL V3 and TOGAF® meet This blog post is taken from the free White paper TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper by Tom van Sante and Jeroen Ermers, Getronics Consulting This post is specifically looking at the overlap between ITIL and TOGAF. Until the latest versions of both frameworks were published, neither …
This Blog Post is set out to give you an update on the ITIL 2011 Update: An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update. Introduction In July 2007, the ITIL® management framework was comprehensively …
ITIL 2011 Update, Changes, Examinations and Opinions Read More »
This Blog Post is set out to give you an update on the ITIL 2011 Update: An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update. Introduction In July 2007, the ITIL® management framework was comprehensively …
ITIL 2011 Update, Changes, Examinations and Opinions Read More »
Supply Chains Innovation the Industries View taken from the Business Reporter, An independent report from Lyonsdown, distributed with the Sunday Telegraph. Why should global supply chains be on the board agenda? According to research by IBM, CEO’s say the most serious challenge they face is managing global interconnections and complexity. Companies are being forced to look …
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