Van Haren Publishing | Corporate

Learning solutions
community
store
en_GB EN
en_GB EN nl_NL NL

pierre

IFDC launches VeriSM™ – Service Management for the Digital Age.

Leave a Comment / IT & IT Management, Language: English, Van Haren Publishing / By

Zaltbommel, the Netherlands – 12 October 2017. Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the International Foundation for Digital Competences (IFDC) launches VeriSM™, a new …

IFDC launches VeriSM™ – Service Management for the Digital Age. Read More »

VeriSM™ Webinar – Service Management for the Digital Age

Leave a Comment / IT & IT Management, Language: English, Van Haren Publishing / By

How did VeriSM™ get defined and built? There is a wide need for relevant training and certification in the Service Management area, based upon market feedback. The not-for-profit IFDC (International Foundation for Digital Competences) was established to combine strengths in partnership, and to create one accepted standard in the market as opposed to fragmentation. An …

VeriSM™ Webinar – Service Management for the Digital Age Read More »

VeriSM in 3 minutes – English

Leave a Comment / IT & IT Management, IT Governance & Security, IT Service Management, Language: English, Van Haren Publishing / By

  The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing characteristic of the organization. …

VeriSM in 3 minutes – English Read More »

VeriSM Service Management Digital Age

Leave a Comment / IT & IT Management, IT Governance & Security, IT Service Management, Language: English, Van Haren Publishing / By

Title / Current version VeriSM tm The Basics Every organization is a service provider in today’s market. Even organizations selling products need to add a level of service to them. Think of banking, insurance, civil services, but also the myriad of online shops where the physical product is a commodity and the service is the distinguishing …

VeriSM Service Management Digital Age Read More »

Business Model Canvas – in 3 minuten

Leave a Comment / Business Management, Language: Dutch / By

Introductie Met dank aan auteur Tom-Willem den Hoed starten we met een blogreeks ‘Managementmodellen in 3 minuten’, beginnend met het Business Model Canvas. De kern Een Business Model Canvas schetst op één A4 of muurposter de wijze waarop een onderneming waarde creëert voor en aanbiedt aan haar klanten. Alex Osterwalder e.a. (2010) hebben de vier …

Business Model Canvas – in 3 minuten Read More »

ToR for Structural bodies for managing information services development

Leave a Comment / IT & IT Management, Language: English / By

Though often criticized, government bodies are enthusiastic about managing programmes and projects, particularly those that impact the business of their department or ministry. Oversight is prescribed at executive level (often through initial use of good practices such as Gateway reviews and appointment of a Senior Responsible Officer (SRO). A steering committee is a body that …

ToR for Structural bodies for managing information services development Read More »

Business Change Management

Leave a Comment / IT & IT Management, Language: English / By

Author: Brian Johnson This Whitepaper will largely focus on Business Change Management, as defined in Managing Successful Programmes (MSP®) published by The Stationery Office and how programmatic Change differs from Improvement as discussed in BiSL® Next. Programmatic change is consistent with BiSL Next because it is a good practice in its own right and is …

Business Change Management Read More »

DevOps, de heilige graal? – expert opinion

Leave a Comment / IT & IT Management, Language: Dutch / By

DevOps Het succes van Agile en DevOps is mooi en onomkeerbaar. Met een zucht van verlichting groeit in een razend tempo het aantal gebruikers. Eindelijk een remedie tegen de jarenlang durende verkramping en vertraging die voortkwam uit de behoefte om alles te willen controleren. Controle in plaats van “in control”. Grip door controle? Gedreven door …

DevOps, de heilige graal? – expert opinion Read More »