13 July 2018

Introduction The field of service management is changing rapidly as the industry shifts towards digital transformation, the evolution of new management practices and the ‘commoditization of IT’.  Service management needs to be ubiquitous.  Organizations of every type require a flexible approach to service management in which all service provider capabilities work together.  It is for …

“Talkin’ ‘bout a revolution” – VeriSM, a service management conversation for the digital age. Read More »