When I was asked to write a column on ITIL’s life story in honor of Happy ITIL® Day 🙂 2016, I didn’t have to think long. ITIL is simply too important to let this pass. And as millions have read the books I wrote on ITIL, it was also something I couldn’t refuse. But what …
The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few processes, and ITIL® sadly becomes associated with only the operations part of the organization. In TRIM: The Rational IT Model, we have picked the lifecycle …
When I was asked to write a column on ITIL’s life story in honor of Happy ITIL® Day 🙂 2016, I didn’t have to think long. ITIL is simply too important to let this pass. And as millions have read the books I wrote on ITIL, it was also something I couldn’t refuse. But what …
The steppingstone to ITIL® You need pieces from all lifecycles of ITIL® to make Service Management stick in your organization. Unfortunately, many organizations get stuck after adopting only a few processes, and ITIL® sadly becomes associated with only the operations part of the organization. In TRIM: The Rational IT Model, we have picked the lifecycle …
The basics: ITIL® is the most widely accepted approach to IT service management in the world; it focuses on aligning IT services with the needs of the business. Target audience: IT service providers and IT professionals in a wide range of roles Summary: ITIL was created in the 1980s by the UK government’s CCTA (Central …
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