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eSCM-SP – in 3 minutes
The basics eSCM-SP (The eSourcing Capability Model for Service Providers) is a ‘best practices’ capability model for service providers in IT-enabled sourcing, which can be used as both an improvement roadmap and as a certification standard; it complements eSCM-CL for clients. Target audience Providers of IT-enabled services and their clients; regardless of whether the service …