Van Haren Publishing | Corporate

August 2012

Four Leading Competence Frameworks – in 3 minutes

  Four leading Competence Frameworks: ICB, PMCD, e-CF, SFIA An increasing number of organizations require not only technical knowledge but also demonstrable specific competencies of individuals and general performance competences. HR professionals advise that successful performance requires a mix of skills, attitude, knowledge and behavior. In other words, ‘skills’ is one of the components of …

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A quick, portable reference tool to ITIL !

ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011 If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management processes and functions of the new ITIL version (2011 Edition)”? What do you prefer: the complete ITIL 2000+ pages manuals OR a quick, portable reference …

A quick, portable reference tool to ITIL ! Read More »

A quick, portable reference tool to ITIL !

ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011 If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management processes and functions of the new ITIL version (2011 Edition)”? What do you prefer: the complete ITIL 2000+ pages manuals OR a quick, portable reference …

A quick, portable reference tool to ITIL ! Read More »